This Refund Policy explains when refunds may be available for purchases and subscriptions made through CDI Collectables. It is based on the Fees, cancellation rules, and consumer protection obligations set out in our SaaS Terms of Use.
Access to the Service is free during the initial 3‑day trial. Because no charges occur during the trial, refunds do not apply to this period.
The Basic account is a one‑off fee. Refunds for Basic purchases are generally not provided, except where required under the New Zealand Consumer Guarantees Act or in cases of accidental duplicate payment.
Premium subscription fees are charged in advance for each Subscription Period.
Refunds are generally not provided for:
If Premium subscription fees increase, you will receive at least 30 days’ notice. If you do not wish to pay the increased fees, you may cancel your Premium subscription or terminate your account before the effective date. Refunds are not provided for Subscription Periods already paid.
If a third‑party provider discontinues a feature, refunds are not provided.
Refunds may be considered in the following situations:
Refunds, once approved, are processed through Stripe immediately. Most banks return the funds within 5–10 business days.
To request a refund, email us at: support@cdicollectables.co.nz
You must submit your refund request using the same email address you used to create your CDI Collectables account.